Frequently Asked Questions
Do you offer free consultations?
Yes, we do offer free consultations for all of the services and there is no obligation to make an appointment.
A free consultation will allow you to get to know me and help you to decide if this is the right salon for you.
Will I need a skin allergy test?
All Colours require a skin test at least 48 hours before your appointment. You will still need to come for a skin test even if you have had a skin test colour or highlights at another salon. You do not need an appointment for a skin test because the skin test only takes two min to do. You just wait 48 hours to see if there has been any reaction. Once done the skin test is then valid for 6 months. Clients must be at least 16 years old.
For the test, we apply some colour onto your skin usually behind the ear. Leave it there for 48 hours without washing or touching it. Look out for anything unusual like redness, swelling, burning or itchiness. If you notice something let us know and also seek medical advice.
Will my colour fade quickly?
It is normal for colours to fade particularly if they have been applied to pre-lightened hair (hair that has been made lighter with bleach), or if the hair has been exposed to a lot of sunlight. In such cases, colours need to be topped up every couple of weeks to refresh the colour and will become longer lasting with time. Also, the colour will last longer if you wash your hair once or twice per week, as opposed to washing your hair every day. It's best to keep your hair protected by a sun hat or cap. Use a sodium chloride/sulphate-free shampoos and conditioners to extend the life of your colour.
What can I do if I do not like my hair?
When it comes to hair everything can be fixed. In most cases, cuts and colours can easily be adjusted.
The original stylist would be the best person to correct their own work.
Please feel free to contact me and book another appointment within 2 weeks and this is usually at no extra charge.
Does your hairdressers accept contactless payments?
Yes, we do. We can accept payment from contactless cards or contactless devices like smartphones. We can also accept payments by chip and pin or cash.
Is it OK to come to the salon with dirty hair since it's going to get washed anyway?
Turning up with dirty hair is fine. However, if you haven't washed your hair for two or more weeks or if it is starting to have an odour then we would ask you to please wash it before coming to the salon.
I have coloured my hair black but would now like to go blond. Can you do this for me?
It can also depend on the condition of the hair. Something as dramatic as going from black to blond may not be possible in just one session as we would need to protect the hair and keep it healthy. Sometimes it may not be possible to do at all. Consultations are always free if you would like some advice regarding this. Often this would be classed a "colour correction" and prices can start from £150
DO YOU REQUIRE A MINIMUM BOOKING?
Friday, Saturday and Sunday weddings in peak season may require a minimum booking of bride plus one adult for both hair and makeup (or the monetary equivalent of). Minimum booking requirements also apply to bank holidays, Christmas Eve and New Year’s Eve.
DO YOU TRAVEL TO OTHER AREAS NOT LISTED ON YOUR WEBSITE?
Yes, we welcome enquiries to other areas and love destination weddings! The travel fee will be calculated from your artist’s home and included in your quote. Please note that accommodation may need to be provided for the night before depending on the location and travel time from the artist’s home.
I HAVE A LARGE BRIDAL PARTY. DO YOU HAVE A MAXIMUM NUMBER OF SERVICES YOU CAN ACCOMMODATE?
The amount of hair and makeup services we are able to do on the wedding day will often depend on the time you all need to be ready to leave for the ceremony and how early you want to get up on the wedding morning. We are used to the early starts but also understand that not everyone wants to get up at the crack of dawn on their wedding day! Should you wish to have a later start or have too many services for one artist to manage on their own, we can bring along an additional artist to help share the wedding day services.
IS IT COMPULSORY TO HAVE A TRIAL?
Trials are optional, but we do highly recommend all brides have a trial prior to their wedding day. Trials are really important to try out the kind of look you want and make sure that you feel comfortable with what you’ve chosen and make sure it’s the right look for you. It is a great opportunity to discuss the look with your artist and make any adjustments to ensure you are completely happy. Your artist will also have the chance to get to know you a little better. Hair and makeup styles can be a very personal thing and we like to ensure a bride feels like herself.
We will make a detailed record of how your look was created and the products used so we can replicate the look on the wedding morning. We understand stress and nerve levels can be high on the morning of a wedding and we like to know our brides can completely trust that they are in safe hands and will love the look we create for them so it’s one less thing to worry about.
WHEN DO YOU RECOMMEND I BOOK MY TRIAL?
We recommend that the trial is booked around 3 – 6 months prior to your wedding day. We will do our best to work around your schedule, but understandably Friday and weekend dates are peak days for weddings and so are priority for wedding bookings. We therefore keep trial bookings to Monday – Thursday only. We also advise that your bridal trial is carried out during daylight hours. Weekend and evening trial bookings are only taken in special circumstances and may incur an additional fee. Please bear this in mind when booking your trial date with us.
Ready to book your appointment?
Contact us today to schedule your next hair transformation!
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